Customer requests
Email [email protected] with the store domain and the email used for the offer. Do not send payment details.
Give high-intent shoppers a way to ask — without giving away your margin.
See how it works →PRIVACY
Customers should first contact the Shopify merchant that collected their information. Merchants can also use Shopify’s mandated privacy workflow.
Email [email protected] with the store domain and the email used for the offer. Do not send payment details.
Use the in-app support desk or the Shopify privacy workflow. We verify authorization before action.
We may request information necessary to confirm the request is legitimate and linked to the relevant store.
Requests are handled under applicable privacy obligations and Shopify’s required process.